Refund & Cancellation Policy

Last updated: 2026-09-17.

This policy applies to paid subscriptions and purchases offered across the WorkSpotHQ product family, including WorkSpotHQ and GrowthSpotHQ. Product-specific prices, billing intervals, limits, and checkout terms are shown in the relevant product before purchase.

Cancel a subscription

For WorkSpotHQ, you can manage or cancel a paid subscription from Settings → Plan & usage. For GrowthSpotHQ, use the billing controls shown in GrowthSpotHQ or its linked billing portal. Cancellation stops future renewals. Unless checkout, the billing portal, or applicable law states otherwise, paid access normally continues until the end of the current billing period.

Payments are generally non-refundable

Subscription payments are final and we do not provide refunds for unused time, a change of mind, forgetting to cancel, or no longer needing the plan. We will correct:

  • a duplicate or incorrect charge;
  • an unauthorized payment, subject to account and payment verification;
  • a charge where applicable consumer law requires a refund or correction.

This does not limit any non-waivable cancellation, withdrawal, refund, or other consumer right available under the law that applies to you. WorkSpotHQ never automatically refunds or cancels a subscription when reconciling billing data.

How to request billing help

Signed-in WorkSpotHQ customers can submit a billing-support request from Settings → Plan & usage. GrowthSpotHQ customers should use the billing help available in that product or its billing portal. Choose the relevant charge and explain the problem. Do not send full card numbers, passwords, uploaded files, or sensitive document or product contents. If you cannot access your account, email hello@nuronics.com. A billing-support request is not a refund request and does not guarantee a refund.

Required billing corrections

When a refund or correction is required, it is normally returned through Stripe to the original payment method. Your bank or card network controls when it appears. Taxes, currency conversion, and bank processing may affect the final timing or amount shown.

Relationship to other terms

This policy forms part of our Terms of Service. Our Privacy Policy explains how billing and account data are handled. Checkout and Stripe’s billing portal may show additional transaction-specific terms.